Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Its hard to believe this is actually a trading company (for now!). Other that that-a good gym. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. The changing rooms are always clean and the same for the showers! Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Fuming to be honest. We use dedicated people and clever technology to safeguard our platform. The staff, although minimal, are friendly and helpful. Join the 270 people who've already contributed. Absolutely the poorest new customer relationships ever!! I'd be in two minds about renewing my membership next year. THE WORST customer service i have ever had the misfortune to encounter. Verification can help ensure real people write reviews about real companies. I would not recommend this gym to anyone. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. This resulted in TruGym blocking me me on twitter. townhomes for rent in pg county. The staff are more interested in their weekend plans than theirmembers. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? One good search would have warned me but I was dazzled by the google and facebook reviews. Find another gym do not get involved with them. Here are 8 tips for writing great reviews. However, you are likely to be ignored. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. Not a problem there are always teething problems. Totally disgusted with the service offered with no thought or effort of building a customer relationship. The floor is never cleaned properly and the water dispenser has mild on it. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. I choose at this time to cancel our memberships and truGym continued to take money from my account. !What a disgrace. Awful!!! Companies can ask for reviews via automatic invitations. The staff, although minimal, are friendly and helpful. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. not enough space for stretching n exercise. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. Your experience matters. I paid for a year membership and at that point had several months left. A positive and social environment to train and meet people. | Read 61-80 Reviews out of 267 Informed them that I was moving house and therefore cancelling my membership. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. False advertising! If you are looking for fluffy towels and a 5 star experience this is not your place. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Staff beyond rude ! Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Find out how we combat fake reviews. This seems to be the case for all former members not just me. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. The number for the centre was not being answered, neither were emails. The response by the manager was delayed and unprofessional. 1/pool too cold to use from me joining in November to February. it's never the same amount and do not expect any sort of customer service! Absolutely the poorest new customer relationships ever!! For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Would definitely give more stars if I could! I've had an amazing time going to this gym. It goes against our guidelines to offer incentives for reviews. Here are 8 tips for writing great reviews. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. But no way to resolve it. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). The gym had closed down suddenly in November 2021 and hasn't provided a refund. Worst customer service ever have not had one reply to my messages or calls!! Absolute disgrace of a place rude obese staff. We also ensure all reviews are published without moderation. Anyone can write a Trustpilot review. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Companies can ask for reviews via automatic invitations. They definitely make it difficult to contact them through their website. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. It has been three weeks and no one has been in touch. Join the 242 people who've already contributed. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Cancelled after one year membership. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. kept it quiet from staff aswell ! The staff are friendly and the gym is very tidy. It goes against our guidelines to offer incentives for reviews. All rights reserved. Join the 271 people who've already contributed. TruGym Stevenage. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. In the first instance contact your local gym. Staff were non empathetic and unhelpful following the incident. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. They are now pursuing me for 234 claiming I never cancelled. Stockton On Tees - AVOID!! We also ensure all reviews are published without moderation. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. We also ensure all reviews are published without moderation. Companies can ask for reviews via automatic invitations. Awful!! The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! This was a friendly gym in Boston Lincolnshire. Great gym that everyone feels comfortable and Staff are an asset to the place. Verification can help ensure real people write reviews about real companies. This gym offers friendly staff with excellent personal trainers. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. Every message I had left was not responded to directly by the manager. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. | Read 241-259 Reviews out of 259. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Weights are all over the place. The evening staff are very welcoming and friendlly. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! Join the 248 people who've already contributed. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Probably because I sent it in so long ago and it shows their processing times are embarrassing. Awful!!! Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Head office failed to respond to emails! For businesses Categories Blog. I was asked if Id like to suspend or cancel my membership. Avoid. Anyone can write a Trustpilot review. I also send two emails through to them and I never even received an acknowledgement let along a response. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . Good day, I have just renewed my contract after 15 months. I have been trying to contact them for a refund for months and have been completely ignored. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. Submit an enquiry or refer a friend to truGym today! Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. Do you agree with TruGym's TrustScore? No on-duty lifeguard (is this actually legal!!!). Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! This hasn't happened and all attempts to contact them regarding this is being ignored. Joke of a place. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. How many stars would you give TruGym? Great gym, always really clean. How many stars would you give TruGym? The staff and instructors are lovely and always happy to help. The number for the centre was not being answered, neither were emails. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. | Read 261-266 Reviews out of 266 No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. I'd be in two minds about renewing my membership next year. I think the gym is great but some of the free weight equipment is getting a little tatty and old. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. We use an external company to collect, manage and process direct debit payments. Plus side, plenty of cardio equipment. Management ineffective and ambivalent. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Companies can ask for reviews via automatic invitations. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Verification can help ensure real people write reviews about real companies. The trouble is they use crooks to process their member's payments. This hasn't happened and all attempts to contact them regarding this is being ignored. Find out how we combat fake reviews. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! i, Be vigilant about their policies. Your experience matters. Very clean with a good atmosphere and equiptment maintained to high levels. Absolutely flabbergasted of the audacity and attitude she had with me. Good equipment. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Correction: non-existent customer service. | Read 101-120 Reviews out of 262 After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. Date of experience: 19 February 2018 Date of experience: 10 November 2022. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Staff are mostly friendly and it's well worth a visit. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. Cancelled after one year membership. As far as I'm aware non of the members have received refunds on their memberships either.