Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. Please note that your booking will be re-priced in-line with the up-to-date business and price rules and a new confirmation invoice will be issued. If you fail to supply full and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. All Rights Reserved. The . 2.4 What should I do if my property is lost, delayed or damaged during air travel? Please note, you are also able to book a future cruise whilst onboard one of our ships, using our Celebrity Future Cruise options. Copies of the applicable International Conventions and Regulations are available from us on request. Some medical assistance and some special meal requests may incur a charge by the airline, which will be invoiced accordingly. (IGTV), an Ecuador company, and that company will also be a party to your contract along with Celebrity Cruises Inc. Be advised that any refund due to you shall be paid to you within 14 days of cancellation of any booking. If your flight is delayed, we will assist fly/cruise guests by looking at alternative flights, subject to availability. Additionally, as required by law, RCL Cruises Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. In the event you wish to transfer your booking to another party, you must notify us in writing at least 7 days prior to the departure date. Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. When you book a Celebrity Cruises cruise-only holiday via one of our authorised travel agents, all monies you pay for that booking will be held by the travel agent on your behalf until we issue our confirmation invoice. 1.11 Can I make changes to my booking after it has been confirmed? The General Information & Booking Conditions apply to both on-line and telephone bookings. Information on health is also contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices. You must check the price of your chosen holiday at the time of booking. Go to site. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. Special care must be taken of such items. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. For ships originating in North America, the minimum drinking age is twenty-one (21). Confirmation that a special request has been noted and passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. I logged onto Celebrity, pulled up my reservation and realized that my final payment due date was July 1,. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. To ensure a healthy sailing, we may also request that guests who arrive at check in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise. Any assistance or requirements that you have relating to accommodation, seating or services including medical assistance or a requirement to bring medical equipment must be advised to us, where known at time of booking. Posted December 31, 2018. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days. You must accordingly check your e-documents very carefully immediately upon receipt for confirmation of correct flight times. For all Celebrity sailings departing between December 1, 2021 and March 31, 2022, final payment will now not be due until 60 days prior to cruise departure (excluding contracted groups). For cruise only sailings of 5 nights or less the deposit is reduced to 75 per person (or full payment if booking within 69 days of departure.) On our standard fly/cruise package holidays, we offer flight departures from a selection of UK airports. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. Please note, the transfer fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. These policies are subject to change without notice and without liability to Celebrity Cruises. A. Any damage, destruction, delay or loss suffered during any travel by air (including the process of getting on and off the aircraft) must be notified to our UK office and the airline at the time of discovery or, in any event, in writing within 7 days of the end of the flight concerned for damage, destruction or loss or within 21 days of the luggage being made available for you in the event of delay. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . In the case of damage, destruction, delay or loss of luggage, if we or the airline prove that the damage, destruction, delay or loss was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his rights, we and the airline will not be liable for the damage, destruction, delay or loss, to the extent that such negligence or wrongful act or omission caused or contributed to the damage, destruction, delay or loss. In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. Prices may change at any time, please either contact your travel agent or your Personal Cruise Specialist directly. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so. You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. In certain limited circumstances, we are entitled to refuse your request. Subject to section 5.8 below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. We reserve the right to make a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. I did a search on Celebrity site and this one as "final payment". However, at the end of the entire process, it acknowledged my payment but indicated that I still owed a little over $300, which was the exact amount of the gratuities for the cruise. For example, what is and is not included in the price of a Galapagos Islands cruise may differ slightly from the information set out below and you should check the specified itinerary applicable to your booking. Sign in or create an account. In this event, you will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. Tel: 020 3117 0500 or www.abta.com. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. We may record calls to our call centre for quality and training purposes. Please note: The date of departure means the date the arrangements you have booked with us . Our own processes and procedures change in line with those policies. The request/ information can either be emailed to specialistservicesuk@celebritycruises.com Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries. 3.2 What class of flight seat/ticket is booked? If you booked 8/1/2010 or after the final payment is due 75 days. Fake Celebrity Instagram MessagesInstagram. The travel organisers own Booking Conditions will apply to your contract (with the exception of section 5.13 (c). force majeure as defined in section 5.10. We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. You must also give us details of any relevant insurance coverage you hold. If you or any of persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). Celebrity Cruises or RCL Cruises Ltd limit of liability for any shore excursions activities is covered in section 4.6 of these Booking Conditions. We have not booked yet as we are waiting to hear from our cat sitter. All flights are also subject to the following conditions: All flights are subject to availability and the conditions of carriage of the applicable airline which may be viewed on the airlines dedicated website or are available on request. Based on the information you provide about any special needs you may have we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. Applicable regulatory age restrictions apply while the ship is in port and until the vessel enters International waters. Expand. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. The final payment due date on sailings departing between October 1, 2021, through December 31, 2021, will now have until 30 days prior to sailing to submit full payment. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. At the time of printing, all details listed in this brochure were correct. All guests should ensure they have appropriate personal travel and medical insurance before departure. Different countries may have different rules. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. We are not able to offer flight only bookings. Cruise only guests who have made their own arrangements will need to contact their travel provider for assistance. Whilst we and our suppliers will endeavour to meet reasonable special requests, we regret we cannot guarantee that we/the supplier will be able to do so. We seek to assist those passengers with disability and reduced mobility by making reasonable endeavours to cater for those with special services/assistance requirements. For guests wishing to make a significant amendment to their booking outside of 69 days from departure, such as changing the ship, sail date, flights or brand, please note that a booking transfer fee is applicable. Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. ); hotel meals onshore (unless otherwise stated); transfers by any method if not travelling on the standard departure date(s); travel and medical insurance cover; anything else which is not specifically mentioned as being included in the price. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. On board there are certain facilities where each entry is restricted by age. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, all monies you have paid for that booking will be protected by the above arrangements regardless of whether that travel agent becomes insolvent before or after we have issued our confirmation invoice. Yes. You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider whether the shore excursion is suitable for you. Problems, so telephoned, cleared it. Norwegian Cruise Line recently extended its final payment deadline through April 30, 2022, and to 60 days rather than the previous 160 days before sailing. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions. We can only pay you compensation (if relevant) if the following conditions are met: If asked to do so, the person(s) affected must transfer to us any rights they have against the supplier or whoever else is responsible for your claim and complaint. Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. 5.12 What other conditions apply to my holiday. Bookings made within 75 days to the departure date: Full and final payment is due to confirm the booking before the option expiry date. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. Some airfares may require full payment at time of booking, which may be non-refundable. For flight inclusive bookings, all monies paid to such authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. ("NRDB") cancelled prior to final payment due date will receive a future cruise credit ("FCC") in the amount of the deposit minus a $100 per person . 5.6 Can you refuse to allow me to travel? This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you, or where the services or facilities are not advertised in our brochure or on the website, and we have not agreed to arrange them. We will also provide with your first Confirmation Invoice a Guest Special Needs form (also available on our website) which we ask you to complete and return to us no later than 90 days before travel as this gives you the opportunity to consider and advise us in detail of any special requirements you may have in writing. Please also see section 1.3 above. If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local Celebrity Cruises representative. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury. Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). Individual staterooms may only be occupied solely by minors where such staterooms are adjacent (directly next door or opposite) to the stateroom of the parent or Legal Guardian of the minor. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. Take your whole room right to the water's edge, giving you open air access to the sea whenever you wish. Yes. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion). 2.1 What about valuable or important items? In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. Please note: The date of departure means the date the arrangements you have booked with us commence. Escape to the Caribbean this winter to some of the world's most unforgettable tropical destinations. 1. Drones used on the ship will be confiscated till the end of the cruise. This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below). Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. RCL Cruises Ltd will be fully responsible for the proper performance of the package as a whole. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact us (if booking direct) or your travel agent and give notice in writing to ensure safe receipt of the cancellation. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) 5.10 What about circumstances which are outside of your control? Your confirmation invoice will show the latest planned timings. NOTE: The only exception to this policy are curling irons and hair straighteners. You must therefore provide us with any personal information legitimately requested by us at the time of booking your cruise or where requested later, by the date we require you to provide that information. We reserve the right to vary minimum age limits without notice where local laws require or where we deem it desirable or necessary. While onboard, drones must be stored safely in the stateroom. In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 (approximately 3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately 2,100). If you booked before 8/1/2010 it is still 70 days. Already booked? Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. If you have a specific requirement, stateroom location, or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY. ) Electrical extension cords Baseball bats, hockey sticks, cricket bats, bows, and arrows Skateboards and surfboards Martial-arts gear Self-defence items including handcuffs, pepper spray, and night sticks Flammable liquids, including lighter fluid Explosives, including fireworks Hookahs & water hookah pipes Ham radios Electrical extension cords Dangerous chemicals, including bleach and paint Alcoholic beverages (Note: Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. We promise not to levy a surcharge within 30 days of the start of your holiday. Flights may have at least one re-fuelling and/or other stop and this may not be shown on your confirmation invoice. Where a travel agent acts as our agent for a booking, any payments of money accepted by the travel agent from you is held on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the travel agents obligation to pay such funds to us as ATOL holder for so long as we do not fail as a business. A. 4.6 SHORE EXCURSIONS AND RELATED ACTIVITIES.