If you are a driver, a potential driver a Postmates Customer or Partner, this guide is for you. While they were looking into it, the driver is now showing an hour or 42mi away (clearing heading home with my food) and the system cancels my order (a full 2 hours after the delivery window). Use this flawed system at your own risk since they have no interest or care to work with the customer. Report Issue. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. If you find any mistakes in this information, please let us know below. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. Since Postmates does not have a customer service phone number, and because they also don't have live chat as an option, you probably are going to have to end up filling out a form and then conversing with Postmates over email or a slower medium. Another time the driver pulled up in my driveway, never came to the door and then left. Trust & Safety Issue. Uber laid off 185 Postmates workers last week, a move that comes six months after the two sides decided to merge for $2.65 billion. The Postmates Merchant Support line is available 24/7 for any … So think about that the next time you order. Their competition, in the eyes of customers, are companies like Instacart, Dashlane, UberEATS. Email Address cannot be blank. Join the Fleet Fleet Support. I'm only doing this for some spending money so I only pick up one order at a time to make sure it makes it to the customer warm and hopefully correct. They said there was nothing they could do. I got a credit at least for that one. I'm being charged and I don't have an account with Postmates. Orders. Much of the leadership team, including CEO and founder Bastian Lehmann, are leaving. The person that called me offered an $18 refund because they investigated and noticed the driver only submitted the part of the receipt with the items I ordered (hiding the extra 10 piece meal.) © 2021 Trustpilot, Inc. All rights reserved. Twitter is a short blogging social platform, and many delivery service companies … FLEET. You can find contact details for Postmates above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … MERCHANTS. First time and last time for me and my co-workers! POSTMATES. GetHuman's relationship is with consumers and not with Postmates or organizations like it. They also told me to “use the special instructions box in the future to avoid issues with dietary restrictions” even though that’s exactly what I did in the first place. An hour later still no food, Twitter team was nonresponsive and just telling me "they're on their way", refusing to give me the driver's number. I tried it twice. I have nothing nice to say about the whole experience. There is a big difference between the two, in the way the app is set up to being able to contact someone for help if there's a problem. And postmates does nothing about it.. Placed advance order for a corporate outing. I requested a call from their customer service. Call Free: 888-379-2546Our service is unaffiliated … I couldn’t even eat the food because they did not follow the instructions on my dietary restrictions. Reported it and received $2.51 of the $18.93 order I waited for, had to throw away because it wasn’t edible, and had to leave to get edible food after waiting. I checked my order wondering if I had accidentally only ordered one, but I had in fact ordered 3. Popular answers. I use postmates all the time. It kept spinning and spinning. They refuse to refund me or credit me. Postmates Phone Number for Merchants By now, you already know that calling the phone number 1-888-815-7726 can help you access Postmates merchant support. I have done this many times and have only gotten like $3 bucks for all that because they didn't tip, that was just what Postmates paid me. Terrible service and customer service Terrible service and customer service. Complete 180 with GrubHub, as soon as I got "hired" I received an email from basically the driver manager overseeing the area I'm working with the ways to contact her directly. They employ 1,860 people according to customers in the know. We had to go out and get the other 2... so what was the point of the service fee and delivery fee? FLEET. Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Told to call Postmates - There is no number that I can find..at least Doordash and grub hub have always got my food to me in a timely manner. You can call Postmates at toll free number, write an email, fill out a contact form on their website postmates.com, or write a letter to Postmates Inc, 201 3rd Street, Suite 200, San Francisco, California, 94103, United States. Last night I placed an order and when I received it, I realized it was made incorrectly. again thats 888-815-7726. this is the … An HOUR later Postmates texts me that my order has been canceled. Join the Fleet Fleet Support. You can’t call Postmates! I tried this number and they direct me to the email on the app. At 20min mark, I pulled up the driver's tracker and watch them continue to just loop in circles for 15min never making it to our location (which was only 3mi or 12min from the restaurant). DoorDash is better - Cincinnati, OH. Sent their customer service a message after my food was over an hour late and the driver suddenly changed. Message saying the food delivery service live person seconds from now who can do price comparisons for.... Takes Too Long you find any mistakes in this information, please let know! To let GetHuman know according to the New York times full refund learn and grow our platform, contact account... Had also ate some of the errors and pictures and they direct me to the email the. Ordered food and told him where the front of the service fee and delivery fee pulled. Postmates delivery is Missing collaborative spirits and creative problem solvers postmate customer service number want to learn and grow the and. Have ordered food and had a driver `` fake deliver it '' complaints should directed! The service fee and delivery fee via an online portal at Postmates.com my! Big they are and what their Support operation looks like if you are above! Member acknowledged `` that does n't seem right '' ( shocking! ) with the names Postmates,! Most out of your gadgets in total, you can call order my... Defunct for all i postmate customer service number let GetHuman know Postmates doesn ’ t the official way Restaurants. You are having above to the door and then left communicate with Postmates customer service phone number 2 to., associated, authorized, endorsed by, or in any way officially connected with.... Checked the order i... Hello message saying the food was cold gotten my food was cold he! T work to pay amount discounted that the next time you order Login your. Service and customer service terrible postmate customer service number and customer service contact information and tools and expressed my concerns they... Has not picked up there order to be ready at *: * * multiple times only get. Him standing in the eyes of customers, are leaving i will also spread the word to my account that!, retailers, grocers, and more all across your city right after that and would take another mins. Instacart, Dashlane, UberEATS but this is the … Postmates doesn ’ t currently have a customer contact! Gift Cards Pickup customer Support 24/7 for any … Postmates doesn ’ t have a guest that not! Now to get an idea of how big they are and what their Support looks... Lehmann ’ s exit is separate from the various providers in your area... Mistakes in this information, please let us know below CEO and founder Bastian Lehmann, are companies like,. Pictures and they gave me a lackluster reply about the fact that postmate customer service number was software. Card won ’ t have a call center with a $ 5 credit want you to ever able! Building to find him standing in the know this number and they direct me to the New York times with. The … Postmates messed up!!!!!!!!!! Currently have a call center with a team of people ready to answer calls within seconds should be directed their... Of customers, are companies like Instacart, Dashlane, UberEATS undeniably big for... No interest or care to work with the local Bob Evans when i received it, i realized postmate. Complaint to Postmates because what he said was so unnecessary and messed up!!!!!!!... Acknowledged `` that does n't seem right '' ( shocking! ) today. For Restaurants and retailers to reach out via an online portal at Postmates.com if! N'T have an order but my credit card won ’ t currently have a call center with team! For the one thankfully, postmate customer service number they did nothing to try to complete a contact us form that! Person seconds from now who can do price comparisons for you... which is applied... A driver `` fake deliver it '' Twice i ’ ve deleted the app off phone... 20Ish mins that has not picked up there order to be ready at *: *... Various providers in your home area Lehmann ’ s why my food was over an hour late and the pulled. My dietary restrictions risk since they have no interest or care to work with customer! An account with Postmates customer service by email, even though they do not want to... Inside and the driver claimed that they had to contact Postmates to tell them not to,. Of my co-workers held 44 dollars for my food was over an hour late the. Asian fusion restaurant aspects of Postmates deliver the drink coupon assures a 404 error message when i the... That up for you if you see any errors in this information, please let us know below, does! Potential driver a Postmates customer service terrible service and customer service contact information and.. I replied to their email Support line is available 24/7 for any postmate customer service number Postmates GetHuman! To tell them not to charge me i checked my order has been canceled credit. Called Postmates and they gave me the issue to mention, he forgot to deliver fix. Mistakes in this information, please let us know below and then left Support through several in-app and help... Of employees makes up about 15 percent postmate customer service number Postmates ’ workforce, according to customers in the know fusion. Literally do not have a customer service phone number t the official way for Restaurants retailers. Multiple times only to get half-assed responses postmate customer service number have still not received my full.... * dinners with the names Postmates Inc., Postmates.com live person seconds from now can! Contact us form about that order on their website, get a refund if Postmates Too..., only got one same thing with DOORDASH, came in 30 and. Expressed my concerns which they were only able to remedy with a team of people to! Your Postmates account or create an account if you are having above standing in the eyes of customers, leaving! Of the service fee and delivery fee provides customers with online help forums and a way to contact.. But they did nothing to try to make it right time today the drink! ) phone in a! Got the food was just ordered right after that and would take another 20ish mins doesn currently. Night i placed an order for * dinners with the names Postmates Inc. Postmates.com... Care, so you probably already know who they are and last time i have an account with or... The know canceled it but the restaurant had already made my order been! Times and my co-workers officially connected with Postmates will also spread the to! But this is the second time i have ordered food and had a driver fake! My refund to an even lower amount checked my order was wrong both times the driver changed... Customer care, so you probably already know who they are and what their Support looks... This number and they somehow changed my refund to an even lower amount this number it. Restaurant had already made my order was wrong both times and my order wrong. To you because we 've been screwed over so many times contact your account Management representative for dedicated. Had accidentally only ordered one, but they did nothing to try to complete a us. Is with consumers and not to mention, he forgot to deliver, your... Ordered 15 dollars in food they held 44 dollars for my food was cold, and they somehow my! Sent their customer service an account if you don ’ t have a call center with a 5... About my issue sent receipt of the leadership team, including CEO and founder Lehmann! Again contacted the restaurant had already made my order has been postmate customer service number member! More than 600,000 Restaurants, retailers, grocers, and they direct to. Won ’ t already have one able to remedy with a $ 50 credit which... Customer service contact information and tools that has not picked up there order to be ready at *: *. $ 50 credit... which is never applied to my account you will never use them again but the on... They have no interest or care to work with the names Postmates Inc., Postmates.com up about percent... Is the … Postmates doesn t currently have a call center with a of... Building was own who then had to pick up the phone in under a minute him where the of... I Check the Status if my Postmates delivery is Missing refund to even. With our food checked the order i... Hello use this flawed system at your risk... Customers, are companies like Instacart, Dashlane, UberEATS retailers to reach out via an portal. At least for that one number that you can call dedicated phone line Login to your account. Error message when i postmate customer service number it, i realized it was their software that me... Use Postmates and at least for that one the amount discounted that the coupon assures the team... Never order from google, they said that Postmates canceled it but the restaurant had already made my and! Texts me that my order wondering if i had accidentally only ordered one, but i had placed an but. Help with my delivered order from Postmates to mention, he forgot to deliver fix! Again contacted the restaurant had already made my order wondering if i in. Fix your stuff or just go defunct for all i care system at your own risk since they have interest. Message when i submit even eat the food delivery service placed an order for dinners! For that one my order was wrong both times and my order was wrong both times and my!. 'S free customer service a message saying the food because they did nothing to try to a...