Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. You can sign up for a debit card at the time you apply for unemployment benefits or after you’ve applied. Enter the security code you see on your screen to verify this is a valid request. If the funds on your card are below the amount you are trying to spend, your card will be declined. A replacement card is reordered when the cardholder calls the number on the back of the card to report the card lost or stolen at the cardholder’s request. If you do not receive a replacement card, call KeyBank Customer Service at (866) 295-2955 to request a new card. Change payment to direct deposit to your bank account, Questions about payments, including issues and timing, Adult Public Assistance; General Assistance, Last 4 digits of your Social Security number. Similar maximum holds may be placed on transactions at restaurants and car rentals. All credit, loan and leasing products subject to credit approval. Once we receive those funds, they are deposited to your prepaid card account based upon the date determined by the state. Review the Key2Benefits Schedule of Card Fees for details. Debit Cards are valid for three years from the time they are issued. Use anywhere the debit Mastercard is accepted. Tell the cashier how much you want taken from the balance on your card — the cashier cannot determine your available balance. You will then be directed to our secure cardholder website. To activate your card, you will need to provide your: To activate your card, please do the following: Your account number is the number printed on the card. If you elect a Key2Benefits card, the card will be mailed by regular first class mail two business days after you make the election. You will then be directed to our secure cardholder website. It is three numbers. You may reset your PIN using Key2Benefits.com, or by calling our automated response system and following the prompts. When will I receive my new card? Click on the month for which you wish to view transactions. I … If you are receiving Alaska unemployment benefits on a debit card from Key Bank, you can check your card’s balance online at https: ... You can also check your unemployment card balance by calling Key Bank at 1-866-295-2955. Choose the frequency of your payment (e.g., monthly, twice a month, etc.). On the next screen, choose “Pay automatically at regular intervals”. There are some things, however, that can only be handled by your state or government agency. KeyBank branches do not have the ability to replace cards. If you need more information regarding your state’s funding cycle, please reach out to your state representative or agency directly. Some examples of government-issued photo identification include: All Key2Benefits cards may be used to make a cash withdrawal at KeyBank or Allpoint ATMs without incurring a fee. The card will arrive in a plain white envelope, and you can start using your card after you’ve activated it. I have no idea why I received it. Then choose Update payment information under I want to and follow the instructions. Have you activated your card? Privacy & Security Conveniently Access Your Case Online. If you have misplaced your old card, please contact us at 1-866-295-2955 (If you receive benefits from the State of Indiana, call 833-459-3452) to speak with a customer service representative. 8 comments. If your card is lost, you can place a temporary lock on it in online banking and mobile banking, under “Manage Card.” Select “Lock/Unlock Card” and use the toggle to select your option. The new KeyBankdebit card will arrive by mail in June. If you do not want funds held while waiting for the transaction to clear, please pay the cashier inside for your gasoline purchase. You can also use your card to withdraw cash at ATMs, banks or credit unions or by getting cash back with purchases at participating retailers. Q: If I lose my card can I go into a KeyBank branch to order a replacement card? Here you will be required to create your own cardholder user ID and set a unique password to securely access your Key2Benefits card transaction details and information. The balance on the card is FDIC-insured up to the maximum allowable limit. Trying to help my daughter. Once you successfully enter this information, you will be prompted to set up a User ID and Password for future access to your card information. If you are receiving your benefits on a KeyBank debit card, you have access to thousands of no-fee ATMs across the state through KeyBank and the Allpoint network. You cannot load other funds to your Key2Benefits card. Once your card is activated, you may choose option 4 from the main menu to create a PIN in order to withdraw cash at ATMs. Enter the first 9 (nine) digits of your Key2Benefits card number in order to access the cardholder website. I was told I had to contact IDES. You can also request a paper copy of your transaction history on the website or by calling Customer Support. Note: Your card must be activated before you can use Key2Benefits.com. The card is mailed to you and comes with information on how to use it. If you have not activated your card, call the number on the back of your card and follow the prompts to do so. Login now to check your balance. My daughter filed for unemployment. To access your cardholder agreement (Terms & Conditions) and Privacy Notification, please enter the first 9 digits of your card above. The card will not be funded yet when you receive it as it typically takes DWD 21 to review and approve an unemployment insurance benefits claim. Diversity For example, you may be provided with a Chase Visa card, a KeyBank debit card, a Bank of America Mastercard, or another bank-issued card. ... Have you requested a Key2Benefits card from your state unemployment agency after March 1, 2020? Choose the funding account, if you have more than one. Click on “New User? KeyBank Resources Chatbot – Virtual Online Messaging Your card must be activated and a PIN set to enroll into Key2Benefits.com. ), Enter the code proving this is a valid transaction in the “Enter the code as it appears in the shaded area”. The Card to Account Transfer screen will appear. How to set up an autopay (continued from the steps above): Your state agency will provide KeyBank with your funds. The Key2Benefits card can be used to make purchases anywhere Mastercard® debit cards are accepted. A debit card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated. Refer to the Terms and Conditions for additional information. If you have activated your card, there are several reasons why a card could become restricted. Payments made inside clear for the actual transaction amount immediately. Please note: You will receive your card in the mail 2-3 weeks after you are enrolled by your applicable state agency. An interim driver's license of this type is valid for a short period of time, allowing the issuer time to mail out the permanent license. A Key2Benefits prepaid card is a prepaid debit card issued to you by KeyBank at the direction of your state agency. Several states, such as Indiana, provide residents with a temporary, interim ID when they apply for new or renewed driver’s licenses. I need to have them resend my unemployment debit card as I still havent received it yet (over 3 weeks since funds were released). Please note: Card activation is not required to view these documents. Enter last four digits of Social Security Number or Access Code when card was created: * I cannot get through to them. Please call the number on the back of the card for activation. Make sure to verify your address with KeyBank when you order a replacement card. In very limited circumstances, if you do not have sufficient funds when the final amount clears, it may result in a negative balance; however, you will not be charged an overdraft fee. The Key2Benefits card allows you to enroll in optional text or email alerts that will be sent when certain activities or actions happen on your account. CVV, the 3-digit number on the back of your card. If the funds deposited from your state are different than what you were expecting, please contact your state agency for more information. If you've received your Key2Benefits card from the New York Department of Labor, you can access your UI funds through these ATMs. I've been calling 866-295-2955. I immediately destroyed the card and contacted KeyBank. No; only the state agency that enrolled you into the card program can add funds to your card. Type in the amount you wish to pay at the regular interval. You may click on “Print Friendly View of Page” to print these transactions. In each of these scenarios, KeyBank does not have visibility into the cause of the card restriction, but we are happy to help you when you call the number on the back of your card. Please call the number on the back of your card and follow the prompts to speak with a customer service representative. Key.com is a federally registered service mark of KeyCorp. IDs from the five inhabited U.S. territories—Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, and America Samoa—are accepted like any U.S. state ID and are permitted as a primary form of ID. Copyright © 2021, KeyCorp. You can also find this link on Key2Benefits.com. If not, please call the automated activation service using the number on the back of your card and follow the prompts to activate your card and select a PIN. You can request an alert for things such as the addition of funds, low balance, zero or negative balance, and change of address online at Key2Benefits.com. With the recent increase in unemployment claims and inquiries involving card status, our call centers have been fielding calls, many of which can be resolved with this new feature. Linking Disclaimer We are experiencing higher than normal call volume and you will experience longer than normal wait time to speak with a representative. Alaska Child Support Services Portal — The services portal offers non-custodial parents bank account and credit card payment options and custodial parents can change their method of receiving payments. Please contact your state agency to discuss when your card will be funded and how much you will receive. ©2020 KeyCorp. March 18, 2020 – the Families First Coronavirus Response Act was signed into law. Have the card in front of you when making the call. Please note: When making a branch/teller withdrawal from a bank, you will be required to present valid, primary identification. It must be activated, and a PIN must be set for the card to work. How to contact KeyBank (unemployment debit card)? Type in your old PIN once (1) and your new PIN twice (2) for confirmation. You will receive a card if you have enrolled in one of the following programs: Unemployment Insurance; Child Support Payments; Workers’ Compensation; Housing Authorities; Temporary Assistance to Needy Families; State Supplement Assistance KeyBank branches are unable to assist with the DWD unemployment insurance program or with inquiries into card balances or replacement cards. A menu will expand showing months. Enter the card expiration date: / * Enter the CVV code: What's this? Unemployment debit cards can be used at ATMs and to pay for goods and services directly at businesses that accept debit or credit cards. If you need to make a purchase for more than the amount you have on your Key2Benefits card, you will need to use a second form of payment. When you use your card, it won’t be apparent to the department store or your dry cleaner that it’s an unemployment payment card. For any issues, review the below Frequently Asked Questions or contact DWD or KeyBank at the contact information below. To sign up online, sign into eServices. Enter in the first nine digits of the card number. Refer to the Key2Benefits Schedule of Card Fees for further detail. Please call 866-295-2955 (State of Indiana, call 833-459-3452). Alerts available are address change, card status change, funds added, zero/negative balance, weekly balance, signature transactions, low balance, declined transactions, funds removed, balance inquiry. To check the status of your card, visit our Key2Benefits Card Status page online. Unrequested debit cards from KeyBank are likely a sign that a scammer requested unemployment benefits using a victim’s stolen identity, but was unable to change the forwarding address, several police departments said. Visit this page to track the status of your KeyBank unemployment card. Yes, your Key2Benefits card has a daily maximum withdrawal limit. Thank you Terry. a valid driver's license (for your state and other states as determined by your branch and market). By clicking Continue, you will be taken to a third party website. Click here for detailed activation instructions. If you determine you need to change your address directly with KeyBank, please call 866-295-2955 (State of Indiana, call 833-459-3452) to speak with a representative. You will return to the Make Payments home screen, and see your new payee listed. “A person who has not filed an unemployment claim but has received a KeyBank debit card or UI finding letter in the mail, could be the … Choose how long you would like the payments to continue (e.g., indefinitely, until, number of payments, etc. At the top of the screen, in the “Pay someone new” field, enter the person or business name you’d like to pay. I have not applied for unemployment benefits and I am not expecting an income tax refund from the state. Don't throw it away! in Cleveland, Ohio pursuant to license by Mastercard International, and all funds accessed by the card are held by KeyBank. This amount will be held until the actual transaction amount clears. If you do not have internet access, you may check your balance without a transaction fee by calling the number on the back of your card. Terry, one week ago I received a KeyBank prepaid debit card from the Illinois Department of Employment Security. Your available transaction history can be accessed online 24/7 at Key2Benefits.com. Contact your state agency for further details on how to change your government payment method. How do I enroll to use Key2Benefits.com? Please note: In order to perform this action, you will need a routing and account number for the account you wish to transfer into. Primary identification is any current, valid government-issued identification with photo and signature. Please allow 7-10 days for mail time. Then, pay the remaining balance with another method. Illinois IDES unemployment benefits on the KeyBank debit card are not available to some, while others who were approved for benefits say their debit card never arrived. This bill provides $8.3 billion in emergency funding for federal agencies to respond to the coronavirus outbreak. You can select the “Lost/Stolen” option from the call menu and will be redirected to a customer service representative. Other services available are; address and phone number changes; name change request; case financial statements. Key in or speak your card number and this will activate your card. You will receive a card if you have enrolled in one of the following programs: If you prefer direct deposit rather than a card, contact your state agency to change this option. Say ‘Change PIN’; then be prompted to enter a 4-digit PIN (do not need to enter prior PIN), and then re-enter the new PIN to validate. Most states issue unemployment benefits through debit cards or direct deposit, rather than by paper checks. An interim driver’s license is an acceptable form of primary identification, as long as it has not expired and contains both a photo and a signature. (If you receive benefits from the State of Indiana, call 833-459-3452). Call the number on the back of your card, you will hear a welcome greeting. Lock a Misplaced KeyBank Credit or Debit Card. Banking products and trust services are offered by KeyBank National Association. BUFFALO, N.Y. (WKBW) — For some who have been able to get through to New York State Unemployment, there’s another issue when it comes to how they’re getting their money. How do you know if the card you received is actually from Unemployment, where would it come from? Please note: A new card fee may apply in this circumstance. Your mobile carrier’s standard text messaging charges may apply. For your security, the only way to activate your card is by calling the number on the back and following the prompts. Many card and account actions can be completed simply and easily at Key2Benefits.com, or via our automated system by calling the number on the back of your card. The current red debit MasterCard from Chase will be replaced by a newblue debit cardfrom KeyBank. If you believe you have been a victim of fraud or theft, please contact us immediately to report your missing card at 1-866-295-2955. How to Check the Status of My Unemployment Debit Card. Enter User ID and Password that were set up when you created your account. Many state agencies provide the option for you to select “direct deposit” to your existing checking or savings account at your bank or credit union. Funds are automatically deducted from your Key2Benefits card balance. At this point, you are able to make one-off payments to this payee. If you believe you have been a victim of theft or fraud, please contact us immediately at the number on the back of your card to report the incident and have a new card issued. ATM withdrawals - $1,500 (some ATM operators may have lower limits), PIN point-of-sale cash back - $2,500 (some merchants may have lower limits), Transfer of funds to another account - $500. If you feel you were a victim of fraud or theft, please immediately call the number on the back of your card to report this incident. Subject to the terms and conditions of the Cardholder Agreement. You will need to activate your card by calling the number on the back of the card before accessing the Key2Benefits.com website for the first time. If you have direct deposit, but prefer to receive your UC payments via debit card, you can submit a form to stop direct deposit at Direct Deposit of UC Benefits . Now, any claimant who has filed on or after March 1, 2020 can go directly to our website to check the status of their initial card enrollment. Enter card number, last 4 of SSN, and CVV. It is important that you contact your state agency to report your new/correct address. Click on “Bill Pay” in the left-hand menu. It’s possible that the state agency has not yet made a deposit to the prepaid card. You will be prompted to self-select a personal identification number, or PIN for card use at ATMs and merchant point-of-sale (POS) locations to receive cash back with purchase. Follow the instructions on the card to activate it. If your funds are lower on your account than expected, please log on to. Yes. You can use your card for online, phone and mail order purchases. Please call1-866-295-2955. The Paper Transaction History screen will appear. Please refer to your state agency website or contact center to determine if address changes must be processed through the state agency. If the card is still active, and from the same state in which you received unemployment benefits in the past, you will keep the same card. Check the balance on your card by logging on to Key2Benefits.com or by calling the number on the back of your card, and following the automated prompts to check your balance. Click on the year for which you wish to view history. NOTE: Your KeyBank prepaid debit card remains valid for three years (36 months). (If necessary, use the “Forgot Your User ID” and/or “Forgot Your Password” options.). Check Your New Unemployment Card Status Here. Split transactions are only available at participating retailers. You can select the “Lost or Stolen” option from the call menu and will be redirected to a customer service representative. If the merchant offers the cash-back option, you will be prompted to select the amount you would like added to the purchase amount, and the cashier will provide you the requested cash with the receipt. User Agreement KeyBank is not responsible for any site content, links, privacy policy, or security policy of this website. Press 1 – Activate, obtain balance, review transactions, or other cardholder information. Enter the following information into the fields below to check the status of your card, consistent with the information you provided to the state agency Click Settings in the upper right. Enter the first 9 (nine) digits of your Key2Benefits card number in order to access the cardholder website. March 6, 2020 – President Trump signed the Coronavirus Preparedness and Response Supplemental Appropriations Act into law. Marge Coborn of Elgin said she also received an unemployment debit card in the mail. Some state agencies will require you to update your contact information directly with them, and you may not be able to update this information directly with Key. Arbitration Process. Please do not call our unemployment claims center with questions as call volume remains high. The funds on your card do not earn interest. To request a replacement card, call U.S. Bank ReliaCard® at 888-233-5916 (one card per year is available at no charge). To reset your PIN using the automated phone service: The Key2Benefits card can be used to make purchases anywhere Mastercard® debit cards are accepted. ), A suspicious transaction that has been flagged as potential fraud, A card has exceeded the total maximum of number of PIN entry attempts (3) and is now blocked from PIN transactions (ATM withdrawals, PIN authorizations at a merchant terminal), A card has exceeded the maximum number of consecutive declines for non-PIN / signature transactions (3), and has been restricted from non-PIN / signature transactions. a valid Utah Drivers Privilege card (within the state of Utah only), a valid state-issued non-driver's license photo identification (for your state and other states as determined by your branch and market). Once you are approved for benefits, a Key Bank MasterCard® Debit Card will be mailed to your most recent address on file. The call center is available 24 hours a day, 7 days a week. Key.com is a federally registered service mark of KeyCorp. Click on “Add/Update” in the bottom right-hand corner of the screen. IDs from the five inhabited U.S. territories — Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, and America Samoa — are accepted like any U.S. state ID and are permitted as a primary form of ID. Click “Add” to the right of the alert you wish to set. Banking products and services are offered by KeyBank National Association. Please use that number when asked for your card number while logging on to our website or calling the number on the back of your card. No. Select “Change PIN” in the left-hand menu. Please note, we receive your mailing address directly from the state agency that processed your claim. Your card will be similar to a personal debit card. The card that unemployment insurance benefits are delivered on is going to change. We receive your mailing address directly from the state agency that processed your claim. Here you will be required to create your own cardholder user ID and set a unique password to securely access your Key2Benefits card transaction details and information. If you believe you have been a victim of fraud or theft, please contact us immediately to report your missing card at 1-866-295-2955 (If you receive benefits from the State of Indiana, call 833-459-3452). They will be able to look up your transactions and help you to file a dispute to recover your funds. She received a piece of mail from Keybank Card Ops, PO Box 6419, Cleveland, OH 44101-1419. share. Important: You must activate your card before you can use it. a valid U.S. passport or U.S. passport card, a valid foreign passport (including Mexican or Canadian), a valid Native American (tribal) ID (some do not have a signature). Call KeyBank Customer Services at 1-866-295-2955. Once you receive and activate your Key2Benefits card, you can log in to Key2Benefits.com to set up notifications for funding, balances, transactions and more. Please contact us to report your new/correct address at 1-866-295-2955 (If you receive benefits from the State of Indiana, call 833-459-3452). Add the Account Number, Address, City, State, Zip Code, and Phone Number of person or business you wish to pay. Please refer to your state agency website or contact center to determine if demographic updates must be processed through the state agency. We will be happy to send a new card to you. Card Security Code (this is found on the back of your card, on the right-hand side of the signature field. For some actions, you may need to call our 24/7 customer services representatives. My husband’s mother passed away in October of 2019 and has now received a KeyBank debit card for unemployment benefits. The funds on your card are provided by your state agency. For more specific information regarding Debit Card, click on FAQ’s. A Key2Benefits prepaid card is a prepaid debit card issued to you by KeyBank at the direction of your state agency. save. Note: If you receive benefits from the state of Indiana, please call 833-459-3452 to speak to a customer service representative. See the below list for acceptable identification types. Your card balance will appear in top right-hand corner of the screen. The “Add a Person or Business to Pay” window will open. Or call us at 1-800-KEY2YOU ® (1-800-539-2968).. Some state agencies will require you to update your contact information directly with the state, and you may not be able to update this information directly with KeyBank. We will deactivate your card immediately, review your transactions for loss of funds, and issue you a new card. This is the card the state will fund. If you filed a new claim for Unemployment Insurance benefits or you still have an unspent balance on your card, but you: When making a purchase, select “credit” on the merchant’s POS terminal. Is this the same Keybank you talked about? The temporary lock stops new activity from posting to your account and gives you time to find your card. If you have activated your card and set a PIN, please call 866-295-2955 (State of Indiana, call 833-459-3452) to speak to a representative. This card is issued by KeyBank N.A. Enter your PIN held by KeyBank at the bottom right-hand corner of the screen click Add! At the contact information below card provides an easy, convenient and secure way to receive your insurance... Or business to pay for goods and services are offered by KeyBank National Association lost or you... Business banking services: card activation is not responsible for any site content links. For online, phone and mail order purchases to complete this transaction, select “ change ”! 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