Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. However, if youre moving to another AEP address, use our transfer service form. Mid-Winter Rule: From January through March, residential customers who are unable to pay the full amount of their utility bill may qualify for the mid-winter rule which prohibits disconnection of service. The low temperature threshold does not apply if an energy utility offers a Commission-approved winter protection program. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. AEP's advocacy helps 26 school districts receive federal funding to purchase 170 new battery-electric buses. Customer is required to negotiate a payment plan. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. Consumer line: 317-232-2712 or 800-851-4268. Certification may be renewed another 42 days. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. If you have forgotten your security code, please call 888.710.4237. 3040 Continental Dr. Rhode Island Public Utilities Commission (. Disconnect ban if health of household member would be adversely affected, need medical certificate. 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Disconnection is delayed for 30 days, with one renewal, if medical emergency. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. 30 day disconnect delay if detrimental to health, must have physician certification. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. Consumer line: 501-682-1718 or 800-482-1164. Ban for special circumstances such as extreme weather or life-threatening situation. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Disconnection is delayed if detrimental to existing medical condition, written certification to utility can be renewed every 180 days as needed. During the heating season, a utility may not ask for a security deposit. No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. Disconnection is prohibited if customer agrees and adheres to a monthly payment during the winter period. 32 F or below or during heat advisory for all residential customers. Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI. Consumer line: 317-232-2712 or 800-851-4268. Our simple transfer service makes it easier. Duke, aep thresholds. No disconnect if customer agrees and adheres to payment plan. The notice must include the intended . Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. Prohibits the disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum payment. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Several of Arizona's energy vendors enforce moratoriums with varying criteria. Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. No disconnect for all residential customers when <20 F. LIHEAP-certified customers have complete protection from Nov. 1 through March 31 regardless of temperature; utility must offer payment plan after moratorium. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. Choose an option below: See our strategy for a sustainable future or download our Corporate Accountability Report at AEPSustainability.com, AEP Energy is a competitive retail energy provider for over half a million customers. "If a customer is having issues or concerns with their bill, we will always notify them by mail or one of. When you opt in, we automatically fill in your ID from then on. To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan. Moving to your next home can be exciting and stressful at the same. 30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary as certified by a medical professional. When you opt in, we automatically fill in your ID from then on. Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. Service cannot be disconnected if customer agrees and adheres to payment plan. (Subsidiary of American Electric Power Company, Inc.) Appalachian Power Co.s (APCo) ratings reflect the companys integrated electric utility asset base and credit supportive regulatory environment in Virginia, along with the somewhat restrictive environment in West Virginia. Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. Deferred Payments. Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. A customer who agrees to a levelized billing plan will not be disconnected after April 1st. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. No disconnect if illness would be aggravated, need statement from doctor. Choose an option below: Report safety hazards immediately to our customer solutions center: To report power outages, check outage status, or view outage maps, enter your ZIP code below: By clicking submit, you agree to AEP's Privacy Policy. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. Utility company not required to negotiate a payment plan more than once due to significant change in financial circumstances. Limit on deposits. Cookie Settings| Utilities are required to offer a deferred payment plan. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. No disconnect if customer agrees to deferred or extended payment agreement. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Customer is expected to enter into a payment plan. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. Required Internet Posting | Certification of licensed doctor or health practitioner is required. Disconnection with Notice: Prior to disconnecting your service, your water or sewer utility company must provide you with a separate written statement mailed or hand delivered. The Basics of Temporary Installations. View a table of state seasonal termination protections only. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . Households that do not honor the payment arrangements. Temperature. Residential service will not be disconnected if at 8 A.M. on the scheduled disconnection day, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect for the county of the scheduled disconnection. No disconnect if customer agrees and adheres to payment plan. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Consumer line: 302-736-7500 or 800-282-8574. Utilities are required to offer payment plans to customers in danger of disconnection. 1996-2023 American Electric Power. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. However, if you're moving to another APCO address, use our transfer service form. American Electric Power has named Michelle Marsh vice president, Safety and Health, effective March 4. Allows customers to extend payment of pre-existing arrears beyond 12 months. Our new format is informed by users. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Customer is required to enter into a payment plan. Welcome to a new day at American Electric Power. Consumer line: 866-380-9816 or 919-733-9277. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. Limit the use of My Sensitive Info | No disconnection if a customer enters into a deferred payment plan. Moving to your next home can be exciting and stressful at the same. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. The Public Service Commission has amended the states cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. For final bills and disconnection of your current service, contact your Retail Electric Provider (REP). Customers who utilize the Winter Reconnect Order must enter into an extended payment plan on their remaining balance. The Public Service Commission has amended the state's cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. Copyright All rights reserved.Theme BlogBee by. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. No termination if National Weather Service issues a heat advisory or excessive heat warning. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. No disconnect for seriously ill, disabled. All residential customers can have power restored with a down payment. Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. If the elderly household is low-income and includes a minor, the protection against termination will apply. Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. Generator Safety for Businesses American Electric Power understands the critical need for reliable electric service and is committed to the health and safety of our customers, communities and employees. No disconnect for 15 days for illness certified by a physician, certification can be renewed. Financial hardship customers can also maintain service during winter period with an arrangement of 10% of total due each month. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. Delay disconnect for 30 days with medical certification. This applies to both regulated and non-regulated energy vendors. Customer must enter into a deferred payment plan if termination is postponed. American Electric Power or AEP is an electric utility that serves power customers in 11 states. AEP Ohio is temporarily suspending all disconnections for non-payment as the coronavirus continues to spread in our communities. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. Butte, MT 59701. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. Consumer groups call for PUCO investigation of AEP Ohio over disconnections. The utility may not require payment of more than seven percent of the customer's monthly income. The amendment is effective December 1 through March 31. The utility company shall report the customer's need for assistance to the human services department and the department shall take immediate action to mitigate the problem. 30 day disconnect delay if detrimental to health, must have physician certification. Appalachian Power reports that it is temporarily suspending all disconnections for non-payment as the COVID-19 continues to spread in our communities. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Disconnection is prohibited if customer agrees and adheres to a monthly payment during the winter period. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. Lists several financial assistance options, including: Deferred Payment Agreements, HEAP, Budget Billing, Discounts, Good Neighbor Fund, and Third Party Notification. Tree Issues 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. No disconnect if termination will adversely afftect the occupant's health; must be certified by licensed physician or Christian Science practitioner. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. Disconnects will resume for residential customers in Virginia on January 11, 2022. New Jersey Legislature - P.L.2002, c.62. Our Regulated Companies Maintaining the nations largest electricity transmission system and more than 223,000 miles of distribution lines, we deliver safe, reliable power to customers in Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia and West Virginia. No disconnect if customers enters into a deferred payment plan. AEP has been known to disconnect customers for non-payment, but they have also disconnected customers for other reasons such as not meeting their service commitments.AEP typically disconnects customers after a certain amount of time has passed without payment. Temperature based. No termination if National Weather Service issues a heat advisory or excessive heat warning. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. However, smaller water, gas, electric and wastewater providers can start cutting off services again after Aug. 30 when the state's current moratorium expires. Prohibited when heat advisory from the National Weather Service is in effect. The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). Unpaid Utility Bills If you have forgotten your security code, please call 888.710.4237. Must allow customers to pay balance over next 6 months after winter moratorium. Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. If you do not remember your login credentials, please click here. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. Consumer line: 303-894-2070 (Denver) or 800-456-0858. Utilities need written approval to shut off services where all household residents are 65 years or older. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). All Rights Reserved. Cannot disconnect if payment agreement is in effect. Running on . I owe *** on disconnect. A utility may require a minimum cash deposit or other guarantee from an applicant or customer to secure payment of bills for new accounts. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Ban for special circumstances such as extreme weather or life-threatening situation. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customers service until all bills are paid in full. Consumer line: 603-271-1172 or 800-852-3793, Ban on disconnection for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable to pay overdue amounts because of unemployment, medical expenses, or recent death of spouse. Postpones disconnection for 20 days if the customer presents a medical statement from a licensed physician which states that disconnection would be a serious and immediate threat to the health or safety of a person in the household. No disconnect during protection dates if customer agrees and adheres to payment plan. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. An automated message, claiming to be from AEP, told him his service would be disconnected and he would lose power in the next 30 minutes, unless he acted immediately, by pressing 1. Learn more at AEPEnergy.com. How do you complete the tutorial on GTA 5 Online? The phone number of your REP is located on your electric bill. Requires PUC approval. National Center for Appropriate Technology (NCAT) Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. Utilities are required to offer a payment plan. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. No disconnect if customer agrees and adheres to a payment plan. No disconnection if customer agrees to and adheres to payment plan. AEP will restore power in the following order: 1st - Hospitals, Police, Fire Services 2nd - Main lines/circuits 3rd - Branch lines 4th - Lines to individual customers. Regulated utilities must get PSC approval for disconnect. Removing Equipment You can remove an APCO outdoor light, remove a meter, or stop temporary service by using our modify service forms. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. Consumer line: 208-334-0300 or 800-432-0369. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. Temporary Service - AEP Grants have been made to nonprofit organizations across the AEP service area. Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. Before you start, make sure you're not a current customer. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. https://www.energyandpolicy.org/utilities-disconnect-coronavirus/, table of state seasonal termination protections only, https://psc.alabama.gov/file-a-complaint/, Alabama Public Service Commission General Rules, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, Alaska Administrative Code - Disconnection of Services, https://efiling.azcc.gov/online-services/utilities-complaint-external, Arizona Residential Utility Consumer Office, www.cpuc.ca.gov/about-cpuc/divisions/news-and-public-information-office/consumer-affairs-branch/frequently-asked-questions, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, 3002 Regulations Governing Termination of Residential Electric or Natural Gas Service by Public Utilities for Non-Payment During Extreme Seasonal Temperatures Conditions, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, District of Columbia Municipal Regulations Grounds for Disconnection, www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, State of Georgia Public Service Commission, State of Hawaii Public Service Commission, https://puc.idaho.gov/Form/ConsumerAssistance, History of Restrictions on Winter Disconnection, Idaho Residential Utility Disconnection Factsheet, Illinois Public Utility Act (220 ILCS 5 / 8-206), ity Consumer Counselor - Winter Disconnection Moratorium: Frequently Asked Questions, https://iub.iowa.gov/sites/default/files/documents/2018/09/2018.09.18_r_r_gas.pdf, https://iub.iowa.gov/sites/default/files/documents/2021/10/customer-rights-and-responsibilities-electric-9.29.21.pdf, owa Utilities Board - Utility Service Questions Brochure (2018), www.kcc.ks.gov/file-a-complaint/file-a-utility-complaint, Kansas Corporation Commission - Electric, Natural Gas and Water Billing Standards, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.maine.gov/mpuc/consumer-assistance/faq, www.maine.gov/mpuc/consumer-assistance/file-complaint, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, Maryland Office of People's Counsel Fact Sheet: Consumer Information About Gas and Electric Utility Service, www.michigan.gov/mpsc/consumer/natural-gas, www.michigan.gov/mpsc/consumer/electricity, www.michigan.gov/mpsc/consumer/complaints, Michigan Public Service Commission Fact Sheet, https://mn.gov/puc/consumers/shut-off-protection/, https://mn.gov/puc-stat/documents//pdf_files/011566.pdf, Rules and Regulations Governing Public Utility Service, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, https://psc.mt.gov/Consumers/Request-Assistance, Administrative Rules of Montana (ARM) 38.5.2505, https://psc.nebraska.gov/natural-gas/natural-gas-complaint-form, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, State of Nevada Public Utilities Commission, New Hamphire Public Utilities Commission - Winter Disconnection Rules for Electric and Gas Customers, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, New Jersey Administrative Code 14:3-3A.5, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, Protection from Electric and Natural Gas Connections, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, According to the Responsible Utility Customer Protection Act, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, Responsible Utility Customer Protection Act, https://ripuc.ri.gov/consumer-information, https://ripuc.ri.gov/consumer-information/how-file-complaint, www.psc.sc.gov/consumer-info/file-complaint, 20:10:20:10.
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